Frequently Asked Questions

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ABOUT FI.LOVED

 

What is Fi.Loved?

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Fi.Loved is a Finnish independent reseller of authentic pre-loved luxury handbags, jewelry, accessories and other luxury treasures. We carefully curate each piece and give beautiful pre-owned items a new life.

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Are your products authentic?

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Yes. Authenticity is one of our highest priorities. Every handbag we sell is carefully examined using Entrupy’s AI-powered authentication technology together with our in-house expertise.

For eligible handbags authenticated through Entrupy, a digital Certificate of Authenticity is provided.

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Are Fi.Loved products new or pre-owned?

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All products sold by Fi.Loved are pre-owned / pre-loved items. Because these are previously owned luxury pieces, signs of wear may be present.

We recommend carefully reviewing the product description and all photographs before purchasing. If you have questions about the condition of an item, please contact us before placing your order.

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AUTHENTICITY

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How do you authenticate handbags?

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We combine Entrupy's AI-powered authentication technology with our own expertise. Each handbag is carefully examined, including its materials, craftsmanship, construction, details and other relevant characteristics.

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Do you provide a Certificate of Authenticity?

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Eligible handbags authenticated through Entrupy receive a digital Certificate of Authenticity.

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How do you authenticate jewelry?

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Entrupy does not currently support jewelry authentication. Jewelry is therefore carefully evaluated using our in-house expertise. We only source pieces from trusted channels and inspect each item carefully before listing it.

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Can I ask questions about an item's authenticity before buying?

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Absolutely. If you have any concerns or would like additional information about a particular item, please contact us before purchasing. We are happy to provide further information whenever possible.

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Do you offer authentication as a service?

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Yes. Fi.Loved also offers professional authentication services.

Designer bag authentication is €50, while Hermès bag authentication is €150.

Please contact us or book an authentication appointment for more information.

OUR ZERO-TOLERANCE APPROACH TO COUNTERFEITS

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How does Fi.Loved feel about counterfeit products?

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We are strongly anti-counterfeit.

There is absolutely no place for counterfeit products at Fi.Loved.

We believe authenticity is the foundation of the luxury resale business. We would never knowingly sell a counterfeit item, and we take every reasonable step to ensure that the pieces we offer are genuine.

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Why are you so strict about authenticity?

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Because our customers' trust matters to us.

We would rather say no to a bag than take a risk with its authenticity.

Our bags come through established professional suppliers, and every piece is carefully reviewed before being offered for sale. For eligible handbags, we also use Entrupy's AI-powered authentication technology alongside our own expertise.

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What happens if a bag doesn't meet your standards?

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Simple: we don't sell it.

If a bag does not meet our sourcing, condition or authentication standards, it does not become part of the Fi.Loved collection.

Authenticity isn't just something we mention in our FAQ. It is a fundamental principle of our business.

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OUR PRICING & PRINCIPLES

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Why are Fi.Loved prices so good?

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We believe luxury should be priced fairly.

At Fi.Loved, we don't add unnecessary “air” to our prices simply because an item carries a famous name. We look at the actual item, its condition, desirability, market value and provenance when setting our prices.

We are a small independent business, and we prefer to keep things simple: fair prices, honest descriptions and happy customers.

We are not interested in making luxury feel unnecessarily complicated or unattainable. We are simply nice people who love beautiful things and want to offer them at prices that make sense.

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How do you set your prices?

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Our prices are based on several factors, including the brand, model, rarity, condition, age, current market value and demand.

We regularly follow the luxury resale market so that our pricing remains competitive and fair.

We would rather sell a beautiful piece at a fair price than inflate the price just to make it look more exclusive.

 

Why can your prices sometimes be lower than other luxury resellers?

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There are many reasons why prices can differ between resellers. Our business model, sourcing relationships and operating costs allow us to price our pieces competitively.

We don't believe that a higher price automatically means a better or more authentic product.

Fair pricing is part of who we are.

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WHERE DO OUR BAGS COME FROM?

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Do you buy bags from private sellers?

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No. We do not buy bags directly from private individuals.

Our bags are sourced exclusively through our established professional suppliers and trusted business relationships. This allows us to maintain a consistent sourcing process and carefully control the quality and authenticity of every piece that enters our collection.

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Are the bags owned by Fi.Loved?

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Yes. All bags offered for sale by Fi.Loved are owned by Fi.Loved.

We do not operate on a consignment model and do not sell bags on behalf of private individuals.

 

Why is your sourcing process important?

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We believe that knowing where our products come from is an important part of running a trustworthy luxury resale business.

By working with established suppliers rather than purchasing from private sellers, we can maintain greater control over the sourcing, inspection and authentication process.

Every bag has to meet our standards before it becomes part of the Fi.Loved collection.

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CONDITION & PRODUCT INFORMATION

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What condition are your products in?

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Every item is pre-owned, and condition varies from piece to piece. We provide product descriptions and photographs to help you understand the condition of each item.

Please review the listing carefully before purchasing.

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Will the actual item look exactly like the photos?

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We make every effort to photograph and describe our products accurately. However, colors may appear slightly different depending on your screen and lighting conditions.

If you need additional photographs or have questions about an item's condition, please contact us.

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Do pre-loved items show signs of wear?

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They may. Minor or more noticeable signs of previous use can be present depending on the individual item. Any relevant condition details are included in the product description and photographs.

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ORDERS & PAYMENT

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How can I purchase an item?

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You can purchase available items directly through our online store. Selected pieces may also be viewed and purchased during a showroom appointment in Helsinki.

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Is online payment secure?

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Yes. We use secure payment processing to protect your transaction and payment information.

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Can I reserve an item?

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Because many of our pieces are unique, availability can change quickly. If you are interested in an item, please contact us as soon as possible to ask about its current availability.

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Can I visit Fi.Loved in person?

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Yes. Our Helsinki showroom is open by appointment.

You can book a showroom appointment to see, feel and personally inspect our selection of pre-loved luxury items.

Showroom:

Albertinkatu 8 Lt 1
00150 Helsinki, Finland

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SHIPPING & DELIVERY

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Do you ship internationally?

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Yes. We offer worldwide delivery.

International orders are generally shipped with DHL or UPS, depending on the destination.

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How long does delivery take?

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Domestic deliveries are generally estimated at 3–14 days.

International deliveries are generally estimated at 7–14 days, depending on the destination.

Delivery times can vary depending on the shipping carrier, destination and circumstances outside our control.

 

Which shipping companies do you use?

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Depending on the destination, we use Posti, DHL or UPS.

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Will I have to pay customs or import taxes?

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For customers outside the European Union, additional import duties, customs charges or taxes may apply.

These charges are the responsibility of the customer and depend on the destination country's regulations.

RETURNS & EXCHANGES

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Can I return my purchase?

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Yes. Under applicable Finnish consumer protection legislation, you have a 14-day right to return or exchange an eligible product.

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Please contact us before returning your order.

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What are the conditions for a return?

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To be eligible for a return or exchange:

• The product must be unused.

• The item must be in the same condition in which you received it.

• All original parts, tags and labels must remain intact and in their original places.

• The product must be returned promptly after cancellation.

 

Please see our full Return Policy for additional information.

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Are shipping costs refundable?

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Original shipping and handling charges are not refunded.

Return shipping costs are also not covered by Fi.Loved.

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Are authentication certificates refundable?

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No. Ordered Entrupy Certificates of Authenticity are non-refundable.

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When will I receive my refund?

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Once we receive and accept the returned item, the refund will be issued using your original payment method.

The time it takes for the funds to appear in your account depends on your bank or card provider.

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SELLING & AUTHENTICATION

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Can I sell my luxury bag to Fi.Loved?

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Fi.Loved does not purchase bags directly from private individuals. Our inventory is sourced through our established professional suppliers and trusted business relationships.

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Can I have a bag authenticated even if I am not buying it from Fi.Loved?

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Yes. We offer authentication services separately. Contact us or book an authentication appointment for details.

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SUSTAINABILITY

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Why buy pre-loved luxury?

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Buying pre-loved extends the life of existing luxury products and supports a more circular approach to fashion.

At Fi.Loved, we believe beautiful pieces deserve to be cherished again rather than unnecessarily becoming waste.

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Is Fi.Loved affiliated with the luxury brands you sell?

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No. Fi.Loved is an independent reseller and is not affiliated with, sponsored by or endorsed by the luxury brands represented in our store.

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All trademarks and copyrights belong to their respective owners.

CUSTOMER SUPPORT

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How can I contact Fi.Loved?

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You can contact us through the contact information provided on our website. We are happy to help with questions about products, authenticity, orders, shipping, returns and showroom appointments.

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I still have a question. What should I do?

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Please contact us. If you have a question that isn't answered here, we'd be happy to help.